Internet shopping has become a serious threat to some types of brick and mortar stores. Although some pundits predict the doom of the neighborhood shop, there are techniques stores can use to remain competitive. An important part of that strategy is WL Concepts’ display signage.
Signage and Decor Are Key
Successful retail outlets know impulse shopping is a vital part of a store’s profitability. This doesn’t just mean a shopper who adds a candy bar to his basket at the checkout counter. It also means attracting walk-by customers who had planned to buy online. The look of your business, inside and out, is a large part of drawing in new customers.
Imagine a shopper who is planning to buy a DVD player from a store on the web. As he’s walking along on another errand, he sees the display signage for an electronics store. He realizes if he buys that DVD player from the store, he can start using it right away instead of waiting for delivery. That instant gratification is something online stores will never be able to offer.
Educate Customers on Shopping Locally
If you want customers to shop in your store, you need to tell them why they should do so before they even ask themselves the question. Display signage should remind shoppers why buying from you is better than buying online.
Shopping locally stimulates the economy. Why should shoppers fill the pockets of storeowners who live on the other side of the world when their money can go right back into their own community? If your business is involved with a local charity organization, be sure to advertise that on your display signage so shoppers can see a direct connection between the money they spend at your store and helping people in need.
Provide Exceptional Service
Although display signage is a vital part of a store’s success, it’s essential to success to back up high quality signage with good service. Online stores are limited as to how much personal service they can offer. Being able to chat with a representative online or over the phone is nothing like face-to-face service.
Brick and mortar stores have higher expenses than online shops, so trying to compete in price is not always an option. Instead, offer a greater value than internet stores can. Friendly attitudes, assistance before and after the sale, and genuine interest in your customers will be remembered long after customers forget whether they got something on sale or not.
Despite what some pundits might say, traditional brick and mortar stores aren’t going anywhere. They may need to adopt new strategies, but customers will always want the intangible benefits of shopping in local stores.